Operations & Business Administration

Help us put our clients first, from processing their first Junior ISA all the way through to taking care of their retirement income.

Why choose operations & business administration at HL?

Back Office

Our Back Office is a dynamic, responsive team with accountability for billions of clients’ assets. It is our job to look after the assets in our custody, ensuring clients feel secure and our regulator satisfied. Whilst the nature of our work can be both critical and complex, it also underpins the success of our Vantage Platform, and often gives team members considerable job satisfaction.

New Business

New Business is central to the success of Hargreaves Lansdown and our on-going commitment to delivering exceptional client service remains a number one priority. The department ensures that all new Vantage Platform applications and transfers received from existing financial services providers are administered accurately and promptly. We’re one of the biggest entry-level recruiters in the business and help to give our colleagues a robust understanding of HL and the Vantage Service.

Client Accounts

We are a busy, forward-thinking team, looking after over £8 billion in client money, ensuring that cash is received, reconciled and withdrawn in an efficient, timely and compliant manner. Given the nature of what we do we span many other areas of HL, often meaning we’re heavily involved in some really exciting projects and the development of new products and services. Our smaller team size means people can really get involved and be part of our drive to consistently deliver outstanding client service.

Team Overview

Operations Oversight and Operations Controls are part of the Operations function, working alongside but distinct from the core business as usual teams. Operations Oversight are an operational excellence and reporting team driving continuous improvement and change across the breadth of Operations. Likewise Operations Controls have oversight across the department, ensuring that risks are properly managed. The teams produce management information including control effectiveness and performance reporting, driving engagement within Operations and across the wider business. Together, the teams improve processes and controls within the function.

Meet some of our team

Join the team