We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos.
We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
Put the client first. It's their future in our hands. We're relentless in our pursuit to deliver the best client experience - always thinking of how our services can benefit clients, not us.
Make it easy. What we do is serious, but that doesn't mean it needs to be complex. Everything should be easy to access, understand and do - giving our clients confidence to make important decisions.
Go the extra mile. For our clients, and for our colleagues. We focus on what we need to do, then we do it well - taking every opportunity to delight, inspire and reassure.
Do it better. Energetically leading the way, we seek every chance to do things better. And we dare to call out what's not working. Then we fix it.
Do the right thing. Every time. We're fair, honest and upfront. It's why our clients trust us, and how we earn their loyalty. Always admitting our mistakes then putting them right.
Time for you
Work-life balance matters. Recharge with a minimum of 25 days holiday + bank holidays (increases based on service and role), 2 x half days for Christmas and New Year, and sabbaticals after 2 years' service.
Our benefits include 26 weeks paid maternity, 6 weeks paternity, adoption and foster support, fertility, pregnancy loss, and neonatal care leaves.
Enjoy savings on life events and everyday buys, including home, car, and marriage, through gift cards, in-store/online discounts, and cashbacks. Discounts also apply to food/drinks near our Bristol office.
Pay & reward
We're a Living Wage-accredited employer providing clear, fair, transparent pay. Our salaries, before benefits, exceed the National Living Wage and minimum wage, including internships and placements.
Support your future financial wellbeing
All colleagues get income protection; HL doubles 5-8% pension contributions, up to 19%. Engage in Sharesave for 20% off HL share market value. Our monthly webinars and resources support your financial resilience.
Health & Wellbeing
We offer wellness support, health benefits, treatment cash back, and HL Reward package. Fitness includes running, cycling and discounted gym access. Colleagues have 24/7 access to Help@hand to support mental health and we support menstrual, and menopause needs. We also offer flexible and part-time work.
Doing our bit together
Colleagues enjoy 2 volunteer days, the tax-saving Cycle to Work scheme, secure bicycle parking, and various community groups like sports, board games, women in tech, and volunteering.
HL's Colleague Networks promote inclusivity, empower voices, offer support, raise awareness, educate, consult, and drive positive change in policies and practices. Our networks include; Chronic Conditions & Disability, Cultural Diversity, Gender Diversity, LGBTQ+, Sustainability, Wellbeing and Mental Health First Aiders.